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People First Stadium FAQ's

Plan ahead before you visit by checking out some of our Frequently Asked Questions below!

Please visit our What's On page for specific information relating to each event.

What's On

General Questions

People First Stadium is in the suburb of Carrara on the Gold Coast in Queensland.

Our address is:
People First Stadium
296 Nerang Broadbeach Road
Carrara, QLD, 4211

The official seating capacity of People First Stadium is 27,500 spectators, in concert mode the venue can host up to 52,500 patrons . 

Smoking and vaping anywhere within the venue, or within 5 meters of an entry point to the venue is prohibited at all times, except within a designated smoking area . Please retain your ticket as you will need to scan out to exit, and in to re-enter the venue.

Open training sessions are at the discretion of the team. For all enquiries regarding opening and closed training sessions, please contact your team directly. 

We do not offer regular tours of the Stadium. Large group or organisations that wish to book a tour should contact Stadium Management on info@peoplefirststadium.com.au to find out more.

Make your event one to remember and host it in one of our exclusive function rooms! People First Stadium can be hired out for conferences, functions and events on non-game days. If you would like to find out more, please visit our Venue Functions page. 

People First Stadium is capable of staging a wide range of small- and large-scale events, as well as activities such as film shoots, corporate days, product launches and more. To enquire about hiring the stadium, people visit our Stadium Hire page or Contact Us directly. 

Event Day Related

People First Stadium is a cashless venue and as such credit and debit cards are the only payment option at the food and beverage outlets and merchandise outlets.

If patrons require assistance or experience anti-social behaviour there are multiple ways to get our attention. Our friendly staff are available to talk to you at anytime, as well, our guests can SMS the People First Stadium Venue Assist line on 0467 877 678 

You can view your gate entry location on your event ticket. It is recommended to download your ticket before arriving and have the barcode ready for scanning at the gate. 

Check out the People First Stadium map to find your gate location. 

Stadium Map

People First Stadium is an outdoor, open-air facility, and seats may be exposed to the elements. An event may be delayed if adverse weather is experienced, however, this decision is determined by the club or event promoter.  

Patrons should check People First Stadium’s social media channels for updated details and prepare for the expected weather conditions. This can include bringing a hat and sunscreen during warm sunny days or by bringing jackets or ponchos if rain is forecast. Umbrellas are not permitted to be used inside the seating bowl or concourses during the event as they block the view of other guests. 

Ponchos may be able to be purchased from merchandise outlets whilst stocks last.

 

Pass Out Gates are located next to all main entry gates on event day.

If you wish to exit and re-enter People First Stadium at any time during an event, please keep hold of your event ticket for it to be scanned out and back in again. 

For some events, re-entry is not permitted. Please check with stadium staff before exiting the facility.

Please note, if you leave the venue with a bag, you will need to re-enter via the bag check stations.  

There are no public car parks available on event days and 2-minute parking limits apply across the Carrara Stadium Traffic Area.

Please check out here for more information. 

Your event ticket includes free* public transport to and from People First Stadium on all regular Queensland Rail train (excluding AirTrain services), services and Kinetic Bus lines.

Please note: You must have your event ticket to ride. If you have not collected your ticket yet, you can show your confirmation email from Ticketek. 

*Free travel offer applies from 4 hour prior to event commencement and 4 hours after conclusion of the event. 

The SUNS Shop is only open during Gold Coast SUNS’ home games. You can purchase Gold Coast SUNS merchandise here: shop.goldcoastfc.com.au

Please note that People First Stadium is cashless for all transactions.

Yes, People First Stadium provides First Aid services. There are designated First Aid stations located within the venue to assist patrons with medical needs​. The locations of these stations can be found on our People First Stadium map.

There are baby change facilities located throughout the concourse areas at People First Stadium. View the People First Stadium Map for more information.

We do have a sensory space/quiet room at the venue. Present to the event office at Ramp M (opposite gate 3) and the staff member will direct you to the space.

Limited cloaking facilities are available at Gate 1, Gate 3 & Gate 5.

Persons who cloak items are presented with a cloak card. This card constitutes proof of ownership or authority to receive an item cloaked. Items will be returned to any person presenting this card.

Collection can be made up to 30 minutes post event. After this, items will be returned to the Venue Management Office for collection. 

Permitted Items

Bags are permitted inside People First Stadium provided they meet the specific event guidelines.  Bags that do not meet the guidelines will need to be cloaked at any of the free cloaking facilities located at Gate 1 and Gate 3.. Avoid delays by leaving large bags at home.

Soft eskies are permitted so long as they fit under your seat and are within the permitted bag size limits.Hard eskies are not permitted into People First Stadium.

Patrons are not permitted to bring food or beverage products from commercial outlets into the venue.  Homemade food in a container (other than glass) is permitted. Water in a bottle with an unbroken factory seal (up to 1.25L) and tea and coffee in a thermos are permitted. Other liquids are not permitted. Otherwise, patrons can bring in empty water bottles which can be filled with water at the designated water stations in the venue.

It is a condition of the liquor licence that alcohol cannot be brought into the venue.

Read our conditions of entry for more information.

Patrons are not permitted to bring in cameras with detachable lenses unless permitted by Venue Management (in its discretion), video and/or audio recorders, commercial digital equipment, camera tripods and/or monopods.

Unless expressly authorised by the content owner (for example, the hirer), patrons are not permitted to transmit, broadcast, sell, license or otherwise publish, disseminate or reproduce any recordings (including photographic, video or sound recordings) of the event they are attending. The content owner reserves the right to confiscate or erase prohibited recording or images. 

Posters, flags and banners are permitted for most events, however this is at the discretion of Stadium management and the venue hirer.

The following are not permitted:

• Those that contain offensive wording or political messaging

• Larger than 1.5m x 1.5m

• The flagpole must be no greater than 1.5m in length and 2cm in diameter.

All items larger than the listed size must be pre-registered and approved by the venue prior to event day. 

Umbrellas are permitted but cannot be raised inside the venue during play as they block the view of other patrons. We recommend that you bring a jacket or poncho if rain is forecast.

We encourage patrons to consider leaving their pram or push chair at home, However should you wish to bring your pram or push chair it must be collapsible and fit under your seat (either a single seat or within the group of seats of patrons attending the venue together).  The pram or push chair must remain there for the duration of the event. Prams or push chairs cannot be stored in aisles or walkways. This is to ensure prams do not create an obstruction in the seating area in the event of an emergency. Oversized prams unable to be stored under a single seat or within the group of seats of patrons attending the venue together must be stored in venue Cloak Rooms.

If you would like to bring in a prohibited item due to medical reasons, please contact us prior to attending the event on 56446200. 

Mobility scooters (not a golf buggy or similar) are allowed into the stadium seating area. They are permitted only in the accessible seating areas in the stadium. Patrons must sit on their scooter if allocated a space in these areas.  Patrons are advised to pre-purchase tickets and advise Ticketek that a mobility scooter will be utilised.  

Some scooters may need to be cloaked at the venue. The Venue Management decision will be final in determining if the scooter may be in the seating areas or cloaked. For full details please contact People First Stadium on 56446200 during business hours.

Ticketing FAQs

Ticketek is the venue’s official ticketing partner.

To avoid missing out, guest are encouraged to pre-purchase their tickets.  

Please head to – Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia

Provided an event is not sold out beforehand, tickets are available for purchase and collection from half an hour prior to gate opening times on event days.

Ticketing offices are located at Gate 1 and Gate 3. 

Please note some ticket offices may be closed on event day depending on the event requirements and seating availability. 

Some events offer no-alcohol seating options. Ticketek may list no-alcohol sections when purchasing tickets. 

Guests are not permitted to consume any alcohol in these areas.

Depending on the event you are attending, your child may not need a ticket. This is dependent on the event and ages will be clearly reflected on the Ticketek website. 

Any children not requiring a ticket will be required to sit on the lap of an adult and will not be permitted to sit on a seat at the event. 

General Admission sections are determined by venue hirers and refer to areas where you are not allocated a specific seat. Guests who have purchased General Admission seating are permitted to sit in any available seat within the designated section. i.e. if your ticket states Section 16, you are required to sit within this area. 

As seats are not reserved, it is encouraged to arrive early to ensure you can sit with your group. Should you leave your seat at any time during the event, you are not guaranteed to have the same seat when you return.

Group bookings can be made via the official ticketing partner. Group sizes will vary between events.

Please contact the official ticketing provider prior to event day if you would like to change your original seating location due to medical reasons.

Ticket availability can be limited and on event days there is no guarantee that you will be able to relocate your tickets, therefore it is advised to always plan ahead. 

As the venue is outdoor, there is no guarantee of cover from the weather elements or shade from the sun. There is a roof overhead which does provide cover and shade, however this is dependant on the direction of the sun and the intensity of the weather. For your best bet if you wish to stay undercover and in the shade you should try to get tickets towards the back of bays. All guests are encouraged to bring a hat and sunscreen when attending day events at the stadium.

A restricted view seat refers to seats that may be located in areas with sightline limitations at the event. This could be a result of the seat being behind a glass panel, or an LED screen, camera or tower partially blocking your view.

Row A is located at ground level (closest to the field of play), and then work backwards.